FAQ

Frequently Asked Questions

Where are you located?

SmartMomma has a physical store located at:

Stonehenge Shopping Center

7420 Creedmoor Road

Raleigh, NC 27613

 

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Do you sell the same products online as you do in your store?

 

Some of the products are the same, but not all of the products in our store are online.   By the same token, not all of our products online are in our store.   We also may price some items differently online than as in our store, and we reserve the right to do so.

 

How fast do you ship your products?

 

It depends on the product.   Many of our products ship same day if ordered by 5pm EST, if they are available in the store.  Other products are shipped from our warehouse and ship next business days.   Some products are shipped straight from the manufacturer, and may take up to 3 days to ship.   We strive to list on the product page how quickly individual items ship.   It is rare, but sometimes products are listed on our website, and we are out of stock.   This only happens with extremely popular products that sell quickly.   When there is a backorder, we will notify you same day of your order and give you the option to cancel if you do   not want to wait.

 

Do you ship internationally?

SmartMomma ships some products internationally, unless it is prohibited by the manufacturer agreement.   SmartMomma does not ship very large items overseas, such as standard (and larger) strollers (some lightweight strollers can be shipped), car seats, furniture, and safety gates.  We have the right to cancel any order that we cannot ship internationally even if the system accepts your order.  If you are uncertain if a particular item can be shipped before placing your order, please do not hesitate to contact us.

 

Do you have free shipping?

 

We do provide free shipping to any order over $75 within the continental USA, this excludes Hawaii, Puerto Rico, Alaska and US Protectorates.   Stanley Young America Furniture is not included with this offer.  Please see shipping policies below for other orders.

 

What are your shipping policies and rates?

Standard Shipping - USA

-Fedex Ground OR USPS Priority Mail - rate based on weight of package.
- Free Shipping On Orders over $75 to Continental USA

Expedited Shipping - USA

-Fedex Ground OR USPS Priority/Express Mail - rate based on weight of package.  We offer a 2 day option and an overnight option.

International Shipping

SmartMomma ships many items internationally, however, we are unable to ship large items, such as car seats and strollers internationally due to size constraints and vendor distribution contracts. 

Our shopping cart calculates shipping rates automatically.  We do reserve the right to change a shipping rate quote if your item's packaging is very large.  We will contact you via email with the adjusted rate, and we will not charge you the extra funds until we receive a "yes" confirmation from you.  If you do not agree to the shipping fee, we will refund your purchase and cancel your order immediately.

 

When you are making your choice between the 3 shipping methods, please remember that ALL BROKER FUNDS AND TAXES ARE YOUR RESPONSIBILITY and will be collected from you by the shipping company at delivery.

 

You may choose from:

 

Fedex International Ground

PROS
-Fast Delivery
-Excellent Tracking System
-Reliable Service

CONS
-Higher broker costs : collected at delivery

 

United States Postal Service - Priority Mail International

PROS
-Low Broker Costs (usually around $5.00)

CONS
-Delivery can 5-35 days.
-Tracking System is not up to date

-There is a small chance that your packages may get lost. 
-Insurance is not provided.

 

PLEASE NOTE: If packages get lost or damaged with this shipping method, SmartMomma is not responsible for the cost of the lost or damaged goods.  You will be responsible for the cost of the items and for tracking down the package if lost.

 

United States Postal Service - Express International

PROS
-Fast Delivery
-Excellent Tracking System
-Insurance is Provided up to $100
-Broker Fees are relatively low

CONS
-Higher cost.

 
*All quotes are in US Dollars.

What is your return policy?   How do I return or exchange an item?

SmartMomma wants you to be satisfied with your order.  You may return physical items in their original condition within 30 days of the order date, or if backordered, within 30 days of receiving the item.

Please contact us with the following information requesting a refund or exchange:

1.       Order number or Name of Purchaser. Product number and/or name. Reason for return.

2.       Note type of return (Refund, Exchange, Replacement)

We will reply via email with a Return Material Authorization number (RMA#), which MUST be issued prior to SmartMomma accepting any returns. Packages without an RMA number cannot be accepted at our warehouse. Please return items in their original box. The box must be intact, in its original condition. Include the original packing slip OR copy of the receipt, exchange or refund instructions and the RMA number. The RMA number should also be clearly visible and on the shipping label. Also, please make sure that the package is securely wrapped. Returned merchandise MUST be shipped back with a tracking number for us to track the return shipment.

Please arrange to have packages shipped to the address emailed to you with your authorized RMA number.

Upon receipt of the items, SmartMomma will credit your credit card with the amount you paid for the item(s), and send you a verification email. It may take 2-4 weeks after receipt for us to process your refund. We do not refund shipping charges.

Non - Returnable Items

Unfortunately, we cannot give refunds for shipping charges. Please note that personalized items are non-refundable (such as dopplers, breast pumps, babyplus), unless SmartMomma has made a mistake with your order and they are unopened and unused. Clothing items that have no tags or have obviously been worn will not be accepted. Opened CD ROMs will not be accepted, unless there is a manufacture defect. Items returned without the original receipt will not be accepted. Items not in their original packaging and packaging condition will also not be accepted