All of our orders are shipped via UPS Ground only. Orders are usually shipped within 2 business days of order receipt unless otherwise stated in the "Features" tab on the particular product page.

UPS ground service can take an additional 5 business days to arrive at locations on the west coast. Once your order is shipped you will receive an email for Quantium View, which is the UPS email system, with your respective tracking information.

We do offer UPS 2nd Day Air as well as UPS Next Day Air service for an additional charge. If you are interested in this service, please call to get an estimate.

We also charge a standard $15 expedite fee to guarantee your order is shipped out with within 24 hours of order placement. You must call and speak with a representative in order to purchase this option. After the item is shipped it still takes an additonal 5 business days to arrive to destinations on the west coast.

All items that are orderable are in stock, unless otherwise stated in the "Features" Tab of the particular product page. If for some reason we are out of stock of an item you ordered we will promptly notify you via e-mail or by phone to let you know of the situation and possible options. In addition, some of our products are shipped directly to you from the manufacturer and should be stated the "Features" Tab of the particular product page along with respective transit times.

Please note that most bedding products and some funiture products are special order items and the transit time for those items will be stated in the "Features" Tab of the particular product page.

Albee Baby only ships to locations within the 48 contiguous states. We do not ship to APO, FPO or PO Box addresses and unfortunately we currently do not ship to Hawaii, Alaska, Canada or Puerto Rico.

Some products are considered special order products and are unfortunately not returnable nor are they cancelable once an order is placed. If this is the case it will be clearly noted on the product page under the "Feature" Tab that the item is a special order item.

Returned merchandise must be sent to us prepaid and insured. We cannot accept freight collect items.

Please remember all returned merchandise must be new (never been used) and in its original carton with all the packing materials, manuals and registration cards. We will not accept dirty, washed or used products. You will need to enclose your order/invoice number and/or a copy of your e-mail confirmation with your return along with a memo explaining reason for return.

We cannot accept returns for the following classes of products: feeding accessories, breast pumps, bathing accessories, lotions and powders, diapering accessories, diaper pails, potty seats and wipes, video/audio tapes, and undergarments. All refunds & exchanges are subject to the final approval of our quality control division.

If a package is refused, there will be a $10.00 refusal fee plus our actual shipping costs which include the freight to and from the customer. Please note that "actual shipping costs" are not the $4.95 charge for orders under $100. If you have any other questions about this issue please feel free to call us toll free at (877)692-5233 or email us at info@albeebaby.com.

We will issue a full refund minus associated restocking fees for the purchase price of any product you return that meets these above conditions. For your protection, please use United Parcel Service or insured parcel post for return shipments.

All items must be returned to:

Albee Baby Carriage
2200 69th Street
North Bergen, NJ 07047

Please include a copy of your order and the reason for the return and the proper contact information incase of any issues.